Shropshire Homepoint

Following our system upgrade - to log into your account, your Reference Number and Password remain unchanged. However, the Memorable Date now need to be input in the format DD/MM/YYYY as shown, to include the forward slashes.

Your Reference number, memorable date and password can be recovered via the website.

Shropshire HomePoints Phone lines will be closed on Wednesday 11th March 2026

The Shropshire HomePoint website will also be unavailable on Wednesday 11th March 2026 all day due to system updates.

Bids on property adverts can be made from Thursday 12th March until Tuesday 17th March 2026
 

We apologise for any inconvenience.

The enquiries@shropshirehomepoint.co.uk email account is now closed, please use the below alternative contact arrangements.

For enquiries regarding registering with Shropshire HomePoint, logging into your online account, banding, making changes or supporting an applicant, please message via Contact Us or account messaging options.

If you wish to provide any requested information or additional documents in support of your Shropshire HomePoint application, please upload them via the document upload option of your online account, or post to Shropshire HomePoint, The Guildhall, Frankwell, Shrewsbury, Shropshire, SY3 8HQ.

If you wish to provide documentation for an applicant you are supporting, please use the document upload option via their online account or post to Shropshire HomePoint, The Guildhall, Frankwell, Shrewsbury, Shropshire, SY3 8HQ

If you have received a notice to quit your home from your landlord or are under threat of homelessness, please contact Shropshire Council's Housing Options team for advice on your options. 

Telephone: 0345 6789005

Email: housingoptions@shropshire.gov.uk

Further advice about homelessness services are available on Shropshire Council’s website. www.shropshire.gov.uk  

Our phone opening hours are Monday to Wednesday 10am to 12pm. 
 

The team can also be contacted via your online account messages or Contact us 

Please view our frequently asked questions for our latest application processing times.